How Rabito Clinic is Enhancing Payment Experience with Hubtel All-in-One POS 

For over 50 years, Rabito Clinic has been a leader in dermatology and skincare in Ghana, delivering world-class outpatient services across 19 branches. However, as the clinic grew, managing payments became increasingly complex. What started as an operational challenge soon became an opportunity for transformation, thanks to Hubtel. 

The Struggle with Payment Systems 

Before Hubtel, Rabito Clinic’s payment system was a mix of cash and credit payments. With 70% of transactions being cash-based, the clinic relied on third-party providers to handle card and MoMo payments, but these systems were far from ideal. Payment issues were a constant bother for both staff and patients. 

“Before Hubtel, we’d often face payment glitches. Clients would sometimes be debited twice, or they’d have to wait a long time because the system was glitching. It was frustrating for both our patients and the team,” said the accountant. 

Tracking transactions was equally challenging. “With the other providers, it wasn’t that flexible. Sometimes we had to place calls to get reports,” noted the finance team. 

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Finding the Right Solution 

When Hubtel’s team first introduced the All-in-One POS to Rabito Clinic, leadership was immediately impressed by its functionalities. They recognised that the POS had exactly what was needed to run their daily operations well. 

The Rabito Cosmetic Centre (RCC), which had struggled most with payment issues, was chosen as the pilot site for the All-in-One POS. The feedback from RCC was outstanding. The cashiers mentioned that the Hubtel POS performed better than any system they had used before.

RCC, and now Rabito at large, benefits from a simple, user-friendly dashboard, real-time access to funds, and the ability to track and download transactions instantly. Moreover, Hubtel’s competitive 1% transaction fee was a welcome change from previous providers. 

Transforming Payments with Hubtel’s All-in-One POS 

Implementing the All-in-One POS was a straightforward process. Within a week, Rabito Clinic had fully integrated Hubtel into its RCC branch and the impact was transformative. The team highlighted a few advantages: 

• Real-Time Access to Funds: Unlike previous systems that delayed settlements, the Hubtel POS allowed Rabito Clinic to access funds instantly. “We can log in immediately to push our funds and even automate settlements at the close of business. This level of control was a game-changer for Rabito.” 

• Simplified Reconciliation: Hubtel’s user-friendly dashboard eliminated the need for external support. “We don’t have to call anyone for transaction reports anymore. With Hubtel, we set things up ourselves,” the accountant said. 

• Enhanced Customer Experience: “As of last month, 61% of POS transactions were processed through Hubtel’s All-in-One POS, a big shift from our previous reliance on cash. Customers now enjoy the convenience of paying with their card or mobile money, and we have not received any complaints.” 

The Results: Efficiency and Happy Staff 

The difference was night and day. The Front Desk Manager shared, “Before Hubtel, we would usually get payment issues or glitches when clients were paying. They’d either be debited twice or have to wait a while because the system had an issue.” Now, patients can easily pay and get instant confirmation. 

Staff members are also able to track every transaction. “Even if I forget to print out a receipt or note a particular transaction, I can easily go back to the transaction history to refer.” 

It is evident from the expressions of the staff that the introduction of the All-in-One POS has made their work easier. Payment visibility has improved, reconciliation is now simple, and the clinic’s staff can focus on delivering exceptional patient care. 

“We now have payment visibility, and we get real-time access to our funds and can move them whenever we want,” the finance team explained. “This allows us to focus more on what truly matters: our patients.” 

Expanding Success Across Branches 

The success of Hubtel’s All-in-One POS at the RCC branch was just the beginning. Impressed by the efficiency and reliability of the system, Rabito Clinic has since expanded All-in-One POS to five additional branches. Today, six branches are using the Hubtel All-in-One POS, with plans to roll out the solution even further. 

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“We have seen how Hubtel has transformed our payment processes. The feedback from our teams has been very positive and we are looking forward to collaborating more,” the finance team shared. 

A Partnership Built on Trust 

“Hubtel has been a reliable partner, and we are grateful for the efficiency they have brought to our operations. With this solution, Rabito Clinic can focus on what we do best: helping patients feel confident in their skin,” the finance team concluded.