Walk into Baatsona Total Mart on a weekday evening and you’ll find it buzzing. Customers shopping for up groceries, grabbing household essentials, or stopping by for a few imported treats on their way home. Over the years, the mart has become part of daily life in the Baatsona community. 

But behind the checkout counters, things weren’t always this smooth. Payments used to be a pain point. Customers who preferred to pay electronically often grew frustrated with delays, failed transactions, or waiting in line at one counter just to complete their purchase. And soon, they started comparing their experience. 

“Some customers would say, when we go to other marts, it’s much easier to pay than when we come here,” recalls Stella, the mart supervisor. “It was frustrating because they expected us to match up.” 

Finding a payment solution that works 

In 2023, the mart switched to Hubtel’s All-in-One POS, and for the staff, the experience has been a turning point. “For me, it was the stability of the network,” says Nii Okai, another supervisor. “Payments no longer cut halfway. Customers can pay right at the counter without waiting or worrying.” 

The difference was visible for both staff and customers. Queues began moving faster, reconciliation at the end of the day was easier, and customers noticed the improvement. “Our regular customers saw it,” Stella adds. “They no longer had to struggle with payments. It makes a big difference.” 

Keeping service first 

For Baatsona Mart, good service has always been non-negotiable. Alongside stocking the right products and keeping prices competitive, the team knows convenience is what keeps customers coming back. “Customer service is non-negotiable for us,” Stella explains. “And having Hubtel’s POS helps us deliver on that promise.” 

A system you can rely on 

Today, both customers and staff enjoy the ease and reliability that Hubtel’s All-in One POS brings. Payments feel less like a struggle and more like part of the service. Transactions go through without stress, customers don’t have to wait as long, and the staff can focus on helping shoppers instead of battling with failed payments. 

“If another business asked me, I’d definitely recommend Hubtel,” says Nii Okai without hesitation. “Because it makes payments smoother for customers and keeps your operations running.” 

For Baatsona Mart, that reliability has made all the difference.