Clearer Account Names on Your Money Page 

April 23, 2026 | 2 minutes read
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Running a business is easier when you can tell exactly where your money is at a glance. We have updated the account names on your Money page to better reflect how you receive and send funds every day. 

New Names, Clearer Purpose 

The previous labels, POS Sales Account and Prepaid Account, no longer fully described how merchants use the platform. We have updated these names to align with the actual flow of your money: 

  • Collections Account (formerly POS Sales Account): This is the dedicated account where you receive all payments from your customers. 
  • Disbursement Account (formerly Prepaid Account): This is the account you fund when you need to send money out, such as funding SMS campaigns, API and commission services. 

Better Visibility for Paying to Many Accounts 

Alongside these clearer labels, we have improved how you handle outgoing transactions: 

  • Pay Many Accounts: You can now make payments to multiple accounts at once using your Disbursement Account
  • Transparent Fees: Every payment to many accounts now includes a clear breakdown of fees, giving you full visibility into your costs before you send money. 

What This Means for You 

This is a naming update designed to make your experience more intuitive. 

  • No Action Required: Your account balances and transaction history remain exactly the same. 
  • Unchanged Workflows: You can continue to use your accounts as you always have, just with labels that are easier to understand. 

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For many businesses, managing money goes beyond receiving payments to include buying airtime, settling utility bills, and tracking constant fund movements. Often, this leads to a marathon of app-hopping.

One minute you are logged into a bank portal, the next you are switching to a mobile money app, and later you are using a separate website just to settle a bill. This jumping between tools wastes time and makes it difficult to see the full picture of your finances.

The Backoffice Portal is addressing this with new features designed to bring these everyday financial activities into a single, unified workspace. 

Never Miss a Sale: Start collecting payments right here. 

With the new Take Payments feature, the process of requesting payments is built into your BackOffice. You can initiate customer payments through mobile money, GhQR and other supported channels. This makes it easier to collect funds quickly while ensuring every incoming transaction is tracked in one system for simpler reconciliation. 
 

Pay Your Bills Directly from Your Back Office 

At the same time, managing business expenses is now just as convenient. You can pay for essential services like electricity (ECG), water, and TV subscriptions (DStv, GoTV) directly from your Backoffice. You can even handle airtime and data purchases for your team in the same place. Moving these tasks into your main workflow saves time and reduces the risk of missed payments. 

Better Visibility for Better Decisions 

These updates are built around how your business operates. Taking payments and paying bills are ongoing tasks and bringing them together means fewer interruptions and a more organized way to manage your cash flow. By keeping more transactions within the platform, you gain better visibility to track your balances, monitor activity, and make informed decisions. 

Get Ready to Explore the New Features 

The new take payment and billing services will soon be ready for you on Backoffice Portal. This update lets you collect customer payments and pay your bills directly from your Portal. Because everything is built into one hub, you can manage your money and run your business daily without having to jump between different apps or websites. 

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Introducing a New Way to Log Into Your BackOffice

April 10, 2026 | 2 minutes read
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When you’re ready to start your business day, the last thing you need is a login process that leaves you in the dark. You need to know if your payment channels are running smoothly before you even begin processing transactions. We’ve redesigned the Backoffice login page to give you a clear view of your business tools and system performance from the moment you arrive. 

hubtel backoffice landing page

A More Secure Way to Sign In 

Managing a business means protecting your financial data. We have refined the login process to add extra security without slowing you down. 

  • Microsoft and Google Logins: You can still use your existing accounts, where you receive a One-Time Password (OTP), which is sent to your registered phone number for extra protection. 
  • Registered Email Login: OTP codes are now sent to your email. This ensures you can access your account even if you are outside Ghana. 

Check Service Status at a Glance 

Now, you can see the real-time performance of all key services directly on the login page. 

hubtel backoffice landing page

With the Service Status dashboard, you can: 

  • Confirm if payment and notification channels are “Running fine”. 
  • Identify ongoing issues to avoid transaction delays. 
  • Make informed decisions when handling customer transfers or payments. 

Stay informed on Backoffice changes 

You shouldn’t have to hunt for information about new features or system changes. The login page now includes a dedicated News section that brings important updates directly to you. 

hubtel backoffice page

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Let’s be honest: creating and managing invoices shouldn’t feel like extra work. Whether you are billing a single customer, setting up recurring payments, or invoicing an entire group, you need the process to be quick and straightforward. We have upgraded the Invoices & Bills experience to do exactly that. 

A Better Way to Create Invoices 

The invoice creation process is now smoother from start to finish, with all necessary fields organized in one view. 

  • Quickly add customer details under Bill To, enter invoice numbers, and set due dates. 
  • Add items with quantities and prices, and watch your totals update instantly as you work. 
  • Easily apply discounts, taxes, or additional fees without extra steps. 

The Right Invoice for Every Need 

One size no longer has to fit it all. You can now choose a specific invoice type based on how you bill your customers: 

  • Simple Invoice: Best for one-time purchases or single services, like a quick repair or consultation. 
  • Repeat Invoice: Ideal for recurring payments (daily, weekly, monthly, or yearly). This is perfect for high-value items, such as school fees or electronics, that customers pay for in instalments. 
  • Many Invoices (Group Billing): Designed for bulk billing. You can send the same invoice to a group or upload a list with different amounts, useful for charging rent to tenants or fees to a group of students. 

Manage Everything in One Place 

Once an invoice is created, you no longer need to switch between screens to track its progress. 

From a single view, you can now: 

  • Track Status: See instantly if an invoice is “Paid” or “Not Paid”. 
  • Log Manual Payments: Record payments made via cash or check so your records stay accurate. 
  • Monitor Activity: View a complete timeline of all activity related to that specific invoice. 
  • Share and Edit: Download, share, or attach necessary documents directly to the invoice. 

Try it Out 

The new Invoices & Bills experience is live. Log in today to see how these updates help you reduce errors and manage your billing with less stress. 

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April 23, 2026| 2 minutes read

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Manage Your Money with Ease

April 10, 2026 | 2 minutes read
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Running a business means keeping a close eye on what’s coming in, what’s going out, and what’s available at any moment. When your finances are scattered across different menus, it slows you down and creates unnecessary stress.

We have redesigned the Money page on your Backoffice to give you better visibility and faster access to your funds. 

hubtel money

See Your Money in One Place 

No more switching between screens to track different accounts. The new layout provides a complete overview of your finances at a glance: 

  • Total Balance: Instantly view the combined total of all your accounts. 
  • Individual Accounts: See clear, separate cards for each account to identify where your funds are held. 
  • Detailed Statements: Access a clear breakdown of every deposit and withdrawal, which you can download for your records at any time. 

Simplified Navigation 

We have reorganized the side navigation menu so all “money” functions are in one place. Everything you need is now just a click away, making your workflow smoother and more professional. 

  • Approvals and Pending Payments: You can now manage requests directly from the dropdown menu in the top-right corner. 
  • Owners with approval rights can view and manage pending requests. 
  • Finance Managers can easily track and manage pending payment requests. 
  • Cancel Transfer Request: If an employee makes a mistake, they can now cancel an approval request before it is processed to ensure incorrect payments aren’t accidentally approved. 

Try it Out 

The new Money page and dashboard updates are live today. Log in to your Backoffice to explore these features and see how they transform your daily management.

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Cornell University Visits Hubtel To Understand Ghana’s Digital Economy

April 8, 2026 | 3 minutes read
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Not every learning experience happens in a lecture hall. Sometimes, the most experiential education is a conversation with those doing the work and seeing for yourself. 

For students from the Samuel Curtis Johnson Graduate School of Management at Cornell University, a visit to Hubtel offered precisely that kind of education: one that bridges the gap between the lecture halls and the field. 


As part of a global experiential learning programme, the trip was designed to immerse students in the realities of innovation across emerging markets. What it delivered was something more valuable. It challenged the quiet assumption that digital economies evolve along predictable, universal lines. 

In the classroom, digital ecosystems are often presented as structured systems governed by logic, scale, and rational adoption. On the ground, the reality proved more nuanced. 

As discussions unfolded around Ghana’s fintech landscape, Augustine Adjei Gyawu, Head of Engineering, pointed to the pace at which digital payments have evolved, noting that “the ecosystem is not just growing, it’s constantly adjusting to how people choose to use it.” 

In contrast to the structured models often presented in classrooms, Ghana’s fintech landscape revealed a more fluid dynamic. One defined by high volumes of low-value transactions, sensitivity to failed payments, and a constant negotiation between convenience and trust. 


“You can build a technically sound product,” Patrick Asare Frimpong, Head of Product Management in Product & User Care, noted, “but if it doesn’t align with how people actually transact, it won’t scale.” His point underscored a broader reality of how product decisions are not made in isolation but are shaped by everyday user behaviour. 

READ ALSO: Hubtel Empowers Next Generation Through AI Education Partnership with Brainwave AfricaTech 

Bill Inkoom, Head of Mobile App Engineering, extended the conversation to financial inclusion, pointing to the role of digital platforms in expanding access, while emphasizing that adoption ultimately depends on user confidence and lived experience.

The session evolved into a genuine exchange, with students drawing comparisons across markets and interrogating how different systems respond to similar challenges. It reinforced the need that environments like this cannot be fully understood through case studies alone. They have to be experienced. 

For the visiting students, Hubtel was not simply a company to study, but a case for rethinking how digital economies are understood not as systems to be mapped neatly onto theory, but as environments that demand closer, more critical attention. 

In that sense, the most important lesson was not about Ghana’s digital economy alone. It was about the limits of certainty, and the value of seeing for oneself. 

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Patience Akyianu Is New Board Chair, Hans Nilsson Retires After a Decade of Service

November 20, 2025 | 4 minutes read
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Accra, Ghana – November 20, 2025 – Hubtel today announced the appointment of Patience Akyianu as Chair of its Board of Directors. She succeeds Hans Nilsson, who steps down after a decade of service. The transition follows a planned succession process that preserves Hubtel’s commitment to continuity, strong governance, and steady growth.  

Hans has served as Chair of the Board since 2015. Over the past decade, he led the board through a period of deep structural strengthening. Committee systems were formalized, governance alignment advanced in line with Bank of Ghana guidelines, and oversight cadence became sharper. 

A long-term revenue target set in 2015 was achieved on schedule in 2025. Independent external reviews during his tenure prepared the company for potential public-market scrutiny. Hans was also known for his mentoring style, which developed leaders and supported fact-based boardroom debate. These qualities-built confidence in Hubtel’s systems and people. 

Patience Akyianu brings extensive leadership experience across banking and insurance. Her previous roles include Managing Director of Barclays Bank Ghana (now Absa Bank Ghana) and Chief Financial Officer for Standard Chartered’s Africa regional operations in Johannesburg. She has also served as an Independent Non-Executive Director of Ecobank Ghana. 

Since joining Hubtel’s Board in 2021, Patience has contributed to strengthening governance and oversight. Her deep expertise in finance, risk, and regulation makes her the right fit to lead the board into its next phase. 

“It has been a privilege to serve as Chair of Hubtel,” said Hans Nilsson, outgoing Chair. “The board is strong, the leadership team is ready, and the company is well-positioned for its next chapter. This is the right time for a planned handover. I wish Patience and the board every success.” 

“Serving on this board since 2021 has shown me the strength of the team and the scale of the opportunity,” said Patience Akyianu, incoming Board Chair. “The priority is clear: maintain trust, make everyday payments simpler for customers and merchants, and raise the bar on governance as Hubtel grows in Ghana and across Africa.” 

“Hubtel benefits from leaders who build both systems and people,” said Alex Bram, Chief Executive Officer. “We are grateful to Hans for a decade of steady guidance and proud to welcome Patience as Chair to steer governance, strategy, and disciplined growth.” 

The board began succession planning well in advance to ensure a smooth change in leadership. This planned handover supports continuity in strategy and governance, while giving stakeholders confidence that Hubtel’s focus on payment reliability, merchant value, and compliance will remain unchanged. 

Patience’s career spans banking and insurance, with roles that carried direct responsibility for finance, risk, and operations. Her boardroom experience includes exposure to listed-company standards and close engagement with regulators.

This background is well aligned with the needs of a payments and commerce platform that serves consumers, merchants, and partners across Ghana, while preparing for selective regional expansion. The board’s choice reflects a clear priority: sustain momentum, deepen oversight, and support growth with strong controls and transparent reporting. 

Under her leadership, the company will maintain its long-standing focus on reliable products, merchant growth, disciplined governance, open communication with regulators and partners, and continued investment in risk systems and data.

The board’s committees will continue to operate with rigor, ensuring leadership accountability and evidence-based expansion. Over the next 12 to 24 months, the emphasis will remain on strengthening reliability, driving merchant acquisition and retention, and pursuing regional opportunities where the business case is strongest. Throughout this period, Hubtel will uphold strict compliance with local regulation and provide clear updates on its progress. 

About Hubtel 

Hubtel is a leading technology company licensed by the Bank of Ghana as an Enhanced Payment Service Provider. The company makes it easy for people to find and pay for everyday essentials from local businesses of all sizes. 

Founded in 2005, Hubtel operates 23 offices across Ghana with about 700 employees. Its mission is to drive Africa forward by enabling everyone to find and pay for everyday essentials, with the vision of becoming Africa’s most useful company. 

Hubtel’s growth and innovation have been recognized by the Financial Times, which named it Ghana’s fastest-growing company for 2022. Amazon Web Services (AWS) and Forbes Magazine have also featured Hubtel for its role in Africa’s digital economy. 

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Hubtel’s Daniel Frimpong Calls for Unified Financial Systems to Drive Africa’s Economic Integration at MOBEX Africa Tech Conference 2025

October 24, 2025 | 3 minutes read
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Across Africa, the story of digital transformation is being rewritten by our very own people. The MOBEX Africa Tech Conference 2025 brought together industry leaders, regulators, and entrepreneurs shaping the continent’s next chapter of growth through technology. 

On Day 2 of the conference, Hubtel’s Head of Merchant Growth & Partnerships, Daniel Frimpong, joined a panel discussion on “Unlocking Africa’s Economic Potential Through Financial Innovation and Integration.” The session explored how digital payments and financial systems can power inclusive growth, strengthen trade, and connect economies across borders.

Unlocking Africa’s Economic Potential Through Collaboration 

Moderated by Ato Ulzen-Appiah, the panel featured key figures from across the financial and technology ecosystem, including Clarence Blay (Director, Bank of Ghana), Dr. Nathan Annobi (CEO, PaySwitch), and Kayode Akomolafe (Digital Transformation Director, AWS). 

They discussed the need for deeper collaboration among fintechs, regulators, and policymakers to build systems that make digital trade seamless and inclusive. Topics ranged from cross-border interoperability and regulatory alignment to simplified KYC processes that can expand financial access under the African Continental Free Trade Area (AfCFTA) framework. 

READ ALSO: Hubtel Sweeps Four Awards at 2025 Digital Innovation Awards 

Building Trust as the Foundation of Africa’s Digital Growth 

Representing Hubtel, Daniel Frimpong highlighted that Africa’s digital transformation depends not only on innovation, but on the reliability and trust that sustain it. Reflecting on Hubtel’s 20-year journey in Ghana’s fintech landscape, he shared how the company’s model has always centered on creating long-term value for both businesses and consumers. 

“Our model has always been B2B2C; helping businesses serve their customers better through dependable digital payment systems,” Daniel said. “What keeps users engaged isn’t just innovation, but reliability. When people know they can trust your system to work every time, you earn the right to scale.” 

He added that as Africa moves toward greater financial integration, building and maintaining user confidence will be essential to increasing digital adoption across borders. 

Confronting the Regulatory Hurdles 

The discussion also touched on one of Africa’s biggest challenges, fragmented financial regulations across countries. Speakers emphasized the need for harmonized policies that would allow fintechs licensed in one jurisdiction to operate across multiple African markets. 

Daniel echoed this, noting the importance of systems that work for Africans wherever they trade or transact. This reflects Hubtel’s mission to build simple and secure digital solutions that help people find and pay for everyday essentials. 

The Next Leap for Africa’s Fintech Ecosystem 

Earlier sessions at the conference set a reflective tone on Africa’s digital sovereignty and innovation capacity. Prof. Nii Narku Quaynor emphasized investing in local infrastructure and education to reduce dependency on foreign systems. Hon. Sam Nartey George, Ghana’s Minister for Communication, Digital Technology and Innovation, also called for stronger policies and homegrown innovation to secure Africa’s digital future. 

Across all sessions, one message that stood out was the shared believe that Africa’s economic rise can and will be powered by African systems, African leadership, and African collaboration. 

Hubtel’s Commitment to Digital Innovation 

As Ghana’s leading fintech platform, Hubtel’s participation in MOBEX Africa 2025 reaffirms its commitment to driving inclusive growth through simple, reliable, and user-centered digital solutions. 

Daniel Frimpong’s insights echoed how the success of Africa’s fintech revolution depends not only on the speed of innovation, but on the depth of trust it earns.  

“Africa’s digital future will thrive on systems people can depend on; solutions that work every time, for everyone.” 

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Remembering Kojo Akyer: A Quiet Force Who Made a Lasting Impact at Hubtel 

October 22, 2025 | 3 minutes read
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On Monday, 15th September 2025, the Hubtel team received news that would change the tone of the week completely — the sudden passing of Kojo Akyer, a valued member of the Quality Assurance (QA) team.  

Kojo joined Hubtel on 1st August 2024 as a Quality Assurance Test Automation Engineer, a role that placed him at the heart of ensuring the reliability of Hubtel’s systems and applications. In a short time, he became an integral part of the QA team, working on the Merchants Portal and collaborating with other testers to strengthen system performance and deliver smooth customer experiences. 

Though relatively new to the company, Kojo quickly distinguished himself through his work ethic, focus, and humility. He approached every project with quiet determination and professionalism that earned the respect of both his peers and leaders. 

“Kojo brought both skill and dedication to his work,” shared Michael Adom, Head of the QA Department. “He approached every task with focus, diligence, and humility. His technical expertise, willingness to learn, and teamwork stood out in every project he touched. Above all, Kojo was dependable — someone who could always be counted on to get the job done right.” 

His calm personality and disciplined approach to testing and automation made him a steady influence on his team. Those who worked closest with him often describe him as a kind, reliable, and quietly confident professional who made everyone feel at ease. 

“His unwavering dedication and quiet humility left a lasting impression on both our immediate team and the entire QA department,” said Jewel Appiah, one of his managers. “Kojo made significant contributions that not only advanced our work but also strengthened the bonds among team members. He will be remembered not just for what he did, but for who he was dependable, kind, and deeply respected.” 

Kojo’s time at Hubtel may have been brief, but his impact was profound. Beyond his technical contributions, he embodied qualities that resonate deeply within Hubtel’s culture, teamwork, respect, and a commitment to excellence done with humility. He represented the quiet strength that keeps teams moving forward, often without seeking recognition or applause. 

For many of his colleagues, his passing is a poignant reminder of the value of every shared moment and every small act of kindness that shapes a workplace. The QA department and the wider Hubtel family continue to honour his memory, remembering him not only as a colleague but as a friend. 

Kojo Akyer will be missed for his craft, his composure, and his humanity. And though his journey with us was short, the mark he left behind will remain for years to come. 

May his soul rest in peace. 

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Hubtel Featured on CNN’s Marketplace Africa for Pivotal Role in Ghana’s Fintech Growth 

October 2, 2025 | 4 minutes read
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Kokomlemle, Accra – September 30, 2025 – Hubtel, Ghana’s leading Payment Services Provider, recently took the global stage with a feature on CNN’s Marketplace Africa.  

The segment, anchored by Zain Asher, showcased the company’s journey from an emerging tech venture to a Fintech powerhouse, providing valuable insights into the ever-growing digital economy in Ghana and across the continent. 

The feature included an exclusive interview with Alex Bram, CEO and Co-founder of Hubtel, who articulated the strategic pivots and core philosophies that have driven the company’s success since its founding two decades ago. 

The CNN segment highlighted Hubtel as a clear example of homegrown African innovation at work. The narrative focused on the crucial role Hubtel plays in digitizing commerce and facilitating seamless financial transactions, a critical function in a rapidly digitizing market. 

The interview was structured around key strategic themes, labelled as “Points,” that defined Hubtel’s journey and future vision: 

The Profit Point (Enabling Digital Commerce):

This focused on Hubtel’s core business of helping businesses collect payments from diverse sources—cash, mobile money, cards, and other digital wallets. Bram highlighted that Hubtel digitizes storefronts for a wide range of customers, from “the very small micro-enterprises” (such as a woman selling corn or plantain) to large corporations providing utility and entertainment services. 

The Homegrown Point (The Ghanaian Advantage):

Bram stressed that Hubtel’s development is inextricably linked to the story of Ghana. Ghana’s early opening up of the mobile telephony market in the 1990s created a fertile ground for companies to build digital systems, providing the market momentum to succeed. He also noted that Ghana “got it right with mobile money and interbank interoperability” early on, which has been key to the financial ecosystem’s growth. 

The Pivot Point (Strategic Evolution): The segment detailed Hubtel’s critical transition. 

The company was founded on the idea of making SMS useful for businesses, a path they followed for quite some time. The major shift, or “pivot,” occurred around 2015 when mobile money began to truly take off. Hubtel strategically moved its business away from micro-billing (like airtime billing) into becoming a leading platform for mobile money and payments. 

The Communication Point (Working with Government):

Alex addressed the complexities of working with the public sector, noting that when serving government and public service providers, Hubtel brings the same level of innovation and quality used for private businesses. He underscored the need for engagement and communication with the government, acknowledging that a “private sector lens” cannot always be applied without modification. 

The Future Point (Uncapped Growth):

Looking ahead, Alex highlighted the massive untapped potential. Despite being Ghana’s leading Fintech, Hubtel still has significant room to grow, currently only processing a fraction of the total volume of digital transactions in the economy. With a merchant base poised for expansion, the company’s focus remains on scaling its platform to drive deeper penetration of digital finance. 

Building Homegrown Solutions for a Digital Africa 

Hubtel’s ability to evolve from a messaging company (formerly SMSGH) to a comprehensive payment and commerce platform is a prime example of African businesses building world-class solutions for African challenges. Hubtel brings many payment methods into one system. Businesses accept and track payments in one place. This helps both small businesses and large businesses join the digital economy.

As Bram stated, the long-term vision is clear: “We want to be able to step it up. We think that Ghana still gives us a lot of room to grow. Even as the number one Fintech here, we still process just about 12% of the volume of transactions… This economy has over 800,000 such businesses. There is still a lot of room to grow.” 

Why This Feature Matters 

Marketplace Africa is CNN’s flagship business program dedicated to highlighting companies, leaders, and innovations that are shaping Africa’s economic future. By showcasing homegrown success stories, the program provides global audiences with a deeper understanding of the continent’s entrepreneurial energy and technological advancement. 

Being profiled on Marketplace Africa affirms Hubtel’s strategy, resilience, and impact. The feature presents Hubtel not only as a leader in Ghana’s fintech space but also as a company setting the pace for digital innovation across Africa. 

The coverage underscores the growing international recognition of Ghana’s technology ecosystem, with Hubtel at its core. By bridging informal and formal commerce, enabling everyday transactions, and driving financial inclusion, Hubtel continues to shape the future of Africa’s digital economy. 

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2024 Auditor-General’s Report: Clarification on ECG Payments and Contractual Cover

July 29, 2025 | 2 minutes read
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Following the publication of the 2024 Auditor General’s report, public commentary has raised questions about whether Hubtel received GHS 75 million from the Electricity Company of Ghana (ECG) without a governing contract.  

For the record, we wish to clarify as follows; 

1. No Payment Made To Hubtel in 2022 

For the avoidance of any doubt, no payment was made to Hubtel by ECG for the works implemented in 2022. As per the requirements of the Board Concept Paper, Hubtel covered all costs in relation to the development and deployment of the platform until the targeted monthly revenue of GHS 1 Billion was attained. 

2. Board Concept Paper (executed in August 2022) 

ECG’s Board formally adopted the Digital Payment Platform & Revenue Assurance Concept Paper (the Board Concept Paper) in August 2022. 

That paper, as executed by both ECG and Hubtel, authorised the platform rollout and expressly sanctioned all project-related payments made prior to a long-form contract. Thus, any payment made prior to the signing of the long-form contract was covered by the executed Board Concept Paper. 

3. Executed Services Agreement (executed in March 2024) 

Hubtel and ECG subsequently executed the Digital Payment Platform Services Agreement (the long-form contract), effective 1 January 2024.  

Article 3 of the Agreement ratifies and regularises the GHS 75 million paid in 2023 (and not in 2022 as reported or claimed) for implementation work and sets out the commercial terms for ongoing services. 

4. Legal Filing 

Both of the executed Board Concept Paper and the executed long-form agreement are lodged with the legal units of both ECG and Hubtel. 

Accordingly, payments to Hubtel – including the GHS 75 million referenced in media reports – are fully covered by binding instruments approved by ECG’s Board and executed by both parties.  

Assertions to the contrary are factually unfounded. 

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Celebrating Archie Hesse: Ghana’s Interoperability Architect

July 3, 2025 | 4 minutes read
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Few names in Ghana’s digital economy command the quiet respect and admiration that Mr. Archie Hesse does. For nearly two decades, he has been the unseen force behind Ghana’s payments ecosystem, making sure it works better, leading the team that makes it work beautifully.  

As he moves on from his role as CEO of GhIPSS, we pause to honour the man whose steady leadership and vision have helped define an entire industry. 

He has been, without exaggeration, the titan and gentle giant of Ghana’s fintech infrastructure — the steady hand behind the scenes who helped transform how Ghanaians move money, access services, and engage with the digital economy. 

After 18 remarkable years of service to Ghana — and over a decade as Chief Executive Officer of the Ghana Interbank Payment and Settlement Systems (GhIPSS) — Mr. Hesse is moving on. But what he built remains deeply woven into the fabric of Ghana’s daily life and future. 

The Infrastructure Behind Everyday Ease 

Today in Ghana, people can: 

  • Send and receive money across mobile money networks in seconds. 
  • Move funds between bank accounts and wallets without stress. 
  • Access digital financial services at any time, without queues or cash crunches. 

These everyday conveniences — which we now take for granted — did not exist by default. They are the result of a deliberate, visionary, and technically complex effort. 

Under his leadership, Ghana saw the rollout of platforms like e-zwich, Gh-Link, GhIPSS Instant Pay (GIP), and Mobile Money Interoperability. These national assets enable seamless transactions, financial inclusion, and business innovation across the country. 

Many countries in Africa — and beyond — still grapple with fragmented, siloed payment systems. But Ghana stands out. We are the envy of the continent when it comes to interoperability. 

The Quiet Bridge-Builder 

One of Archie’s greatest strengths has always been his ability to bring people together – banks, fintechs, telcos, regulators – and align them behind a shared goal without the fanfare and showmanship of meetings or public discussions. 

He wasn’t loud. He didn’t demand headlines. 
Instead, he built bridges. He navigated competing interests. And he moved mountains, one policy and one partnership at a time. 

What set him apart was not just technical leadership, but a deep understanding of people, how to rally teams, how to build consensus, and how to get things done without ever losing his calm or his conviction. 

A Personal Note 

On a personal level, I will miss his occasional invitations to GHIPSS — often just to share ideas, get feedback, or brainstorm how to help the ecosystem innovate better. He was never afraid to ask questions, never too proud to learn from others, and always looking ahead to what Ghana could do next.  

It’s always a joy and a lesson to see Archie pitch his new initiatives with the gusto of an entrepreneur with an idea that can change the world. 

That humility he brings to old projects and new ideas – paired with his deep expertise – made him a rare kind of leader. And those moments has been a lesson for me and will always stay with me. 

Ghana Must Honour Him 

Archie Hesse may be stepping down from his role at GhIPSS, but I know he is not retiring. And I am certain that wherever his next chapter takes him, it will be guided by the same commitment to excellence, national development, and quiet innovation that defined his journey at GhIPSS. 

From all of us at Hubtel, we say: Ayekoo. Mo ne yo. You have our highest honour, Sir! 

We celebrate you. 
Our customers celebrate you. 
And Ghana, most certainly, celebrates you. 

We thank you — and we wish you the very best in your next endeavours. 

Alex Bram 
CEO, Hubtel 

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