For many Ghanaians, mobile money has quietly replaced the traditional bank. Sending money across regions, paying for services, and running daily transactions now happens in seconds, without stepping into a banking hall. 

That convenience has reshaped how people live and work. At the same time, it has introduced a reality that the ecosystem can no longer treat in isolation: fraud in digital payments. 

Operating within Ghana’s fast-evolving payments landscape means engaging with fraud not as a distant risk, but as a live, cross-system challenge that follows the flow of transactions rather than staying within the boundaries of any single platform. 

Fraud is no longer contained within individual systems. As interoperability deepens across platforms, fraudulent activity increasingly moves along the same pathways as legitimate transactions, exploiting gaps between institutions rather than weaknesses within one. 

In such an environment, visibility becomes fragmented. No single institution has full end-to-end oversight across the entire transaction chain, yet each remains responsible for ensuring secure and reliable processing within its own domain. This creates a structural challenge that cannot be solved in isolation. 

A significant portion of fraud does not originate within payment platforms themselves. In many cases, it begins outside the system through social engineering, user manipulation, or compromised credentials.

By the time a transaction is initiated, the system is often processing inputs that appear valid, even though the user behind them has already been influenced. 

READ ALSO: Hubtel Awarded Overall Best Fintech Partner at the MobileMoney Fintech Stakeholder Dinner & Awards 

This distinction is critical. Fraud detection is not only about identifying technical anomalies within a platform, but also about recognizing behavioral signals that suggest compromised intent.

Without coordinated intelligence across institutions, identifying these patterns early enough becomes significantly more difficult. 

These perspectives were reinforced during the Fintech Partner Exchange on Fraud and Collective Action hosted by MobileMoney Limited on April 2, 2026. The dialogue brought together stakeholders across the payments ecosystem to examine how collaboration can strengthen collective defenses against fraud. 

Representing Hubtel, leaders including Mr Ernest Apenteng (General Manager), Godsway Akakpo (Revenue Assurance Manager), Francis Wilson (Head, Infrastructure and Payment), and Ebenezer Boffour (Head of Internal Affairs) were present at the engagement. 

Speaking during the panel session, Mr Boffour highlighted a core reality: many fraudulent transactions enter the system after users have already been compromised externally. 

“Once a user has been compromised, the transaction often proceeds as instructed. The real challenge is identifying such situations early enough to intervene,” he noted. 

This underscores a limitation that platforms face individually. While internal monitoring systems can detect anomalies within their own environments, intervention is often most effective before a transaction is executed, when signs of compromise can still be intercepted. 

This view aligns with broader industry insights shared during the dialogue. Clara Bawah Arthur, CEO of Ghana Interbank Payment and Settlement Systems (GHIPSS), emphasized that interoperability in payments inherently extends to interoperability in fraud.

As systems become more connected, fraudulent activity can traverse platforms just as easily as legitimate transactions, making isolated defences insufficient. 

Similarly, Joshua Edmondson, Board Chair of the Mobile Money Agents Association of Ghana, pointed to the role of user behaviour in fraud prevention, noting that many cases stem from users unknowingly disclosing sensitive information under pressure or deception. 

From our standpoint, these insights reinforce a central principle, that fraud in a connected payments ecosystem is both a behavioural and systemic issue. Addressing it effectively requires coordinated visibility, shared intelligence, and aligned responses across institutions. 

While platforms continue to strengthen internal controls, those measures alone are not sufficient in an environment where fraud can originate externally and move across multiple systems.

The ability to detect, share, and act on signals collectively is becoming just as important as the ability to process transactions securely at the platform level. 

As Ghana’s digital payments ecosystem continues to expand, the pace and volume of transactions will only increase. With that growth comes both opportunity and risk.

Interoperability has made payments more accessible and efficient, but it has also created pathways that require stronger collective safeguards. 

Sustaining trust in digital payments will depend not just on the strength of individual platforms, but on how effectively the ecosystem works together to protect it.

Fraud prevention in this context is not a standalone function. It is a shared responsibility that requires continuous collaboration, real-time intelligence, and coordinated action across all participants in the payments value chain. 

Trust remains the foundation of digital financial systems. Protecting it will require more than isolated efforts. It will require a connected response to match a connected ecosystem. 

Not every learning experience happens in a lecture hall. Sometimes, the most experiential education is a conversation with those doing the work and seeing for yourself. 

For students from the Samuel Curtis Johnson Graduate School of Management at Cornell University, a visit to Hubtel offered precisely that kind of education: one that bridges the gap between the lecture halls and the field. 

As part of a global experiential learning programme, the trip was designed to immerse students in the realities of innovation across emerging markets. What it delivered was something more valuable. It challenged the quiet assumption that digital economies evolve along predictable, universal lines. 

In the classroom, digital ecosystems are often presented as structured systems governed by logic, scale, and rational adoption. On the ground, the reality proved more nuanced. 

As discussions unfolded around Ghana’s fintech landscape, Augustine Adjei Gyawu, Head of Engineering, pointed to the pace at which digital payments have evolved, noting that “the ecosystem is not just growing, it’s constantly adjusting to how people choose to use it.” 

In contrast to the structured models often presented in classrooms, Ghana’s fintech landscape revealed a more fluid dynamic. One defined by high volumes of low-value transactions, sensitivity to failed payments, and a constant negotiation between convenience and trust. 

“You can build a technically sound product,” Patrick Asare Frimpong, Head of Product Management in Product & User Care, noted, “but if it doesn’t align with how people actually transact, it won’t scale.” His point underscored a broader reality of how product decisions are not made in isolation but are shaped by everyday user behaviour. 

READ ALSO: Hubtel Empowers Next Generation Through AI Education Partnership with Brainwave AfricaTech 

Bill Inkoom, Head of Mobile App Engineering, extended the conversation to financial inclusion, pointing to the role of digital platforms in expanding access, while emphasizing that adoption ultimately depends on user confidence and lived experience.

The session evolved into a genuine exchange, with students drawing comparisons across markets and interrogating how different systems respond to similar challenges. It reinforced the need that environments like this cannot be fully understood through case studies alone. They have to be experienced. 

For the visiting students, Hubtel was not simply a company to study, but a case for rethinking how digital economies are understood not as systems to be mapped neatly onto theory, but as environments that demand closer, more critical attention. 

In that sense, the most important lesson was not about Ghana’s digital economy alone. It was about the limits of certainty, and the value of seeing for oneself. 

More than a decade ago, when Ghana’s financial ecosystem was still largely defined by physical bank branches, long queues, and cash transactions, Hubtel CEO Alex Bram articulated a vision that sounded bold back then but now reads like a roadmap to the future. 

Speaking in 2014 about the role of communication technology in financial services, Bram argued that the future of money and payments would not be driven by traditional banking infrastructure but by the ability of businesses to communicate directly with people through mobile technology. 

At the time, the idea challenged the dominant thinking within the financial industry that physical presence in communities, close to businesses, was the way to go. Yet today, Ghana’s thriving mobile money ecosystem and the rise of digital payment platforms have largely validated that prediction. 

Communication as the New Financial Infrastructure 

In an interview explaining the philosophy behind Hubtel’s early strategy, Bram emphasized that in Africa, the mobile phone had already become the most powerful tool of engagement between businesses and consumers. 

“So, what we do is connect to mobile subscribers through mobile networks to enable businesses communicate or engage with their subscribers,” he said. “In our part of the world, mobile is the primary tool of communication. To reach everybody, you need to go through a mobile connection of some sort.” 

That insight shaped Hubtel’s early focus on building digital platforms that allowed businesses to interact directly with mobile users, whether through messaging, notifications, payment prompts, or service platforms. 

Rather than thinking about financial services purely as banking transactions, Bram saw them as communication-driven interactions between businesses and customers. 

Rethinking Financial Access 

Perhaps the most striking element of Bram’s prediction was his argument that financial access in Africa would no longer be determined by physical infrastructure such as bank branches. 

“If you’re standing in a remote part of Africa and you need to receive money, it’s now more a function of who can communicate to you than who can put up the best branch in whichever remote part you find yourself,” he observed. 

In essence, Bram foresaw that connectivity, rather than proximity and geography, would become the defining factor in financial inclusion. 

That vision has played out dramatically across Ghana and Africa, where millions of people today access financial services through their phones without ever needing to enter a bank branch. 

Payments as Communication 

At the heart of Bram’s forecast was a simple but transformative idea: payments would evolve from banking processes into communication processes. 

“The future of payments is more communication than banking,” he predicted. “The function of moving money from one side to the other is going to be taken over by communication companies.” 

Back then, such a statement may have seemed provocative, especially to traditional financial institutions. But the rapid growth of mobile money platforms, digital wallets, merchant payment systems, and mobile-enabled commerce has shown how deeply communication networks now underpin financial transactions. 

Today, businesses across Ghana—from small retailers to major service providers—rely on mobile messaging, payment links, QR codes, and integrated apps to receive payments and interact with customers. 

READ ALSO: Alex Bram on Asempa FM: The Hubtel Journey, Lessons, and the Power of Being Useful Everyday

A Call for Partnership, Not Competition 

Importantly, Bram’s message in 2014 was not framed as a threat to banks but as an invitation for collaboration. 

He encouraged financial institutions to rethink their approach to emerging technology companies and mobile platforms, urging them to see innovation as an opportunity rather than a disruption. 

“It was more a call to banks to begin changing their mindset and begin partnering instead of seeing mobile money and the new communication platforms, such as our own mpower as competition,” he explained. 

Using a memorable metaphor, Bram captured how technology companies viewed their role in the evolving ecosystem. 

“No, we are not the guys who are about to spoil the party,” he said. “We are the guys who are about to light up the party.” 

A Vision That Became Reality 

Looking back today, Bram’s words read less like speculation and more like an early blueprint for the modern fintech landscape in Ghana. 

Digital communication channels now sit at the heart of financial transactions, from paying utility bills and buying airtime to receiving salaries and running online businesses. Platforms that enable businesses to engage customers through mobile technology have become central to the digital economy. 

Hubtel itself has grown into one of Ghana’s most prominent fintech platforms, helping businesses accept payments, connect with customers, and manage transactions through mobile and online channels. 

What was once a bold idea, that communication networks could reshape how money moves has become an everyday reality. 

And as Ghana continues its transition toward a fully digital economy, the insight that “the future of payments is communication” remains as relevant today as it was when Alex Bram first said it more than ten years ago. 

Hubtel has strengthened its commitment to youth empowerment and digital inclusion by sponsoring an Artificial Intelligence (AI) training programme organised by Brainwave AfricaTech. The Brainwave AfricaTech – AI Explorer’s Club is aimed at equipping young learners, many from under-resourced communities, with practical and future-ready technology skills. 

The programme, delivered through Brainwave’s AI Explorers Club, introduced pupils to the fundamentals of artificial intelligence, ethical AI use, prompt writing, image and video generation and real-life applications of AI in education and creativity. 

Speaking at the event, Augustine Gyawu Adjei, Head of Engineering at Hubtel, said the company’s involvement was driven by a shared vision to prepare young people early for the digital future. 

“When I first looked at the mission and vision of this programme, it went in line with what Hubtel wants to do,” he said. “It is a great initiative to help young children, especially those in underdeveloped areas, understand where the technology journey is going.” 

According to him, early exposure is no longer optional. 

“We need to start now. We can’t wait. Our children need to learn how to learn, how to make quick decisions, how to be confident, and how to distinguish between good technology and unneeded technology,” he added. 

One of the programme’s beneficiaries, Annan Crystal, a pupil of  Osu Manhean Basic School, shared her excitement after using AI tools for the first time. 

During a practical session, the pupil demonstrated how she used Leonardo AI, an image-generation platform, to create futuristic designs. 

“We are using an AI application called Leonardo AI to generate images,” she explained. “I gave a prompt for a futuristic car to look like gold, and it created a golden futuristic car. This is what I’m practising to present to an audience.” 

For her, the experience was eye-opening. 

“I’m enjoying it because you don’t usually get an opportunity to use AI like this. This is my first time seeing that AI can do all these things,” she said. 

Beyond creativity, she has already begun to understand AI’s economic potential. 

“I will tell my friends that AI can create images and also help us make money. You can generate works using AI and earn from it,” she added. 

Innovation and Product Development Lead at Brainwave, Caleb Jimoh, explained that the programme is structured to move learners from curiosity to capability. Participants begin with the AI Explorers Club, advance to the Builders Club for hands-on projects, and later transition into the Innovators phase, where they develop more complex solutions with real-world relevance. 

He noted that the goal is not just to teach children how to use AI tools, but to encourage them to become creators and problem-solvers. 

“We want the next generation to think beyond how AI can serve them and begin to integrate AI into how they build solutions and empower their communities.” 

Despite initial misconceptions about AI, facilitators observed growing confidence and enthusiasm among participants as the weeks progressed. 

Academy Manager at Brainwave and a facilitator of the programme, Elizabeth Addai, highlighted the importance of Hubtel’s sponsorship in making the training accessible. 

“Some of these kids had never used a computer before. Some schools don’t even have ICT labs,” she said. “Without Hubtel’s support, many of these children would never have had access to opportunities like this.” 

Over the four-week programme, children developed digital literacy skills, learned responsible AI use, and gained confidence in using computers and emerging technologies. 

“They now speak confidently about AI and are excited to go back to school to teach their friends and even their teachers,” she added. 

Hubtel has indicated its readiness to continue investing in initiatives that build confidence, creativity, and problem-solving skills among Ghana’s youth. 

READ ALSO: Hubtel Opens Ghana’s First Indigenous AI Lab 

“As far as our mission carries us, we will support anything that helps the rising generation become confident problem-solvers,” Augustine said. 

As artificial intelligence becomes increasingly central to education, work, and innovation, the Hubtel-Brainwave partnership stands as a strong example of how private-sector leadership can create meaningful, measurable impact, one child, one idea, and one opportunity at a time. 

About Hubtel 

Hubtel is a Ghanaian technology company licensed by the Bank of Ghana as an Enhanced Payment Service Provider. The company enables businesses to accept payments, including mobile money, cards, and QR, manage transactions, and connect with customers through messaging and commerce. 

Individuals also use the Hubtel App to pay bills, send money, and access essential services. Founded in 2005, Hubtel operates 12 offices nationwide and employs over 600 people across Ghana. 

In 2024, Hubtel launched Ghana’s first indigenous AI Lab, a dedicated research and development unit applying artificial intelligence and machine learning to enhance fraud detection, strengthen user engagement, and improve credit assessment systems.

They say growth changes you, right? For us at Hubtel, it meant rethinking our spaces to better support our people, our culture, and the customers we serve every day. 

Over the past months, we have taken a major step in that direction by opening new offices, relocating teams into more strategic locations, and redesigning existing spaces. Today, we operate in 11 cities nationwide, bringing us closer to our partners while creating workplaces that reflect how we collaborate, build, and serve. 

As our teams continued to grow, our previous setups began to show their limits. Teams were spread across multiple locations, collaboration required extra effort, and some spaces had simply outgrown their original purpose. Rather than make incremental adjustments, we chose to take a more intentional approach, one that aligned our physical spaces with our culture and long-term vision. 

WATCH FULL OFFICE TOUR

Across Accra, teams that once operated from different locations were brought together into more accessible and strategic offices in areas such as Kwabenya, La Trade Fair, and Mile 11. The head office in Kokomlemle has also been renovated. In Kumasi, teams from Kentinkrono, Tanoso, and Kumasi City Mall have now been moved into a new office in Ahodwo. 

These decisions were driven by the need to encourage collaboration and strengthen company culture. Just as importantly, the new and upgraded offices were designed to accommodate team growth, with enough space and facilities to support both current operations and future expansion. 

Beyond location, the experience inside each office was carefully considered. Renovated spaces were redesigned with more flexible, open layouts that support different ways of working. Office capacity was increased, complemented by hot desking zones, new meeting rooms, and dedicated booths. Talk Solo for individual calls and Talk Plus for small conversations. These features make it easier for teams to collaborate without compromising focus. 

READ ALSO: Alex Bram on Asempa FM: The Hubtel Journey, Lessons, and the Power of Being Useful Everyday

Each office also includes shared areas that encourage informal connection. Lounges provide space to pause, exchange ideas, or host conversations with partners in a relaxed environment. The goal was to create spaces that feel functional, comfortable, and welcoming, not just for staff, but for everyone who walks through our doors. 

Each office was selected for accessibility, reliable transport links, and proximity to merchant communities and strategic partners. Being closer to the people we serve allows teams to respond faster, build stronger relationships, and deliver better support. 

As Hubtel continues to grow, we will keep refining our spaces to support collaboration and innovation. We remain committed to creating the right environment for our people to work together, and for partners to feel that difference every day. 

For years, conversations around women in tech have focused heavily on representation. How many women are in the room, how many are hired, how many are visible. In an episode of the Hubtel podcast, Marjorie Saint-Lot, Global Digital Transformation and Market Expansion Strategist, who also sits on the Hubtel board as a Non-Executive Director, challenged that narrative, citing that representation without real influence is not enough.

“The next layer for women isn’t visibility,” she says. “It’s access to risk.” 

Marjorie brings over 20 years of experience across Africa, Europe, and North America, with leadership roles at companies like Uber and Orange, and now as Founder and CEO of Yarey Consultancy Group and Fanga. Her career has spanned telecoms, mobility, fintech, and board leadership, each chapter shaping her views on scale, trust, and inclusion. 

READ ALSO: Patience Akyianu Is New Board Chair, Hans Nilsson Retires After a Decade of Service

Leadership Is About Livelihoods, Not Metrics 

Early in her career, Marjorie believed leadership was largely about hitting metrics. That belief changed during her time in Haiti, where she pushed for an anti-seismic head office despite cost pressures. Two years later, an earthquake struck. 

“Eight hundred people were in that building,” she recalls. “That decision saved 800 lives.” 

For her, leadership stopped being about CapEx targets and became about responsibility, influence, and long-term impact. 

Trust Scales, Popularity Doesn’t 

When asked what matters more in tech: reliability or trust, Marjorie was very clear. 

“Trust is what scales. You don’t grow by being liked.” 

In her view, reliability is simply one of the outcomes of trust. Without it, products fail to scale, brands struggle to endure, and ecosystems collapse under pressure. 

This belief extends to her broader approach to growth. Global playbooks, she argues, often fail in African markets. 

“Local nuance matters. Culture, behaviour, sociology, these things don’t copy and paste.” 

Building New Tables, Not Asking for Seats 

One of the most striking moments in the conversation comes when Marjorie was asked whether she prefers having a seat at the table or building a new one. 

“I’ll build my own table,” she says. “Real inclusion isn’t about access. It’s about reshaping how decisions are made.” 

For women in tech, the challenge is not competence or ambition. It is access to risk, access to capital, access to decision-making power, and crucially, access to failure. 

“Men are allowed to fail. Women often aren’t. Without that safety net, you can’t stretch, experiment, or scale.” 

The Real Power of Financial Inclusion Is Quiet 

Marjorie explains that the true impact of financial inclusion isn’t flashy or attention-grabbing. Rather, it’s in the seamless, everyday experiences it enables.  

When systems work as intended, payments are reliable, and people can make decisions with confidence.  

“When inclusion works, it’s boring,” she says, “because the real success is invisible, quietly improving lives and giving people the freedom to focus on what matters most.” 

Why Hubtel’s Role Matters 

As a member of Hubtel’s Advisory Board, Marjorie is particularly excited about the company’s focus on infrastructure and local relevance. 

“Hubtel is building real infrastructure for tomorrow. Combine that with local understanding, and that’s incredibly powerful.” 

She believes Africa’s next major leap will come from interoperability, platforms, and connected ecosystems, not standalone apps. In fact, she sees Africa as having the potential to lead this shift, if policy, governance, and innovation grow together. 

READ ALSO: International Women’s Day: Inspiring Inclusion with Women at Hubtel

Advice for Women in Tech 

Her advice to women navigating tech careers is simple but demanding. 

“Build competence relentlessly. Confidence comes from competence.” 

And in her final words, she borrows from a French expression, il faut oser which means one must dare. 

“Just try. Step into the room. Learn the thing. Stop questioning whether you should. The time you spend questioning is time you’re not doing.” 

Big companies don’t always begin with big ideas.
 
Hubtel’s story started with a small idea, from three young men who saw an opportunity and chased it. 

In a recent interview on Asempa FM’s Ekosiisen show, Hubtel CEO, Alex Bram shared how that simple beginning grew into Ghana’s leading fintech. 

The show, hosted by Mr. Osei Bonsu, aimed to equip entrepreneurs, business owners, and young professionals with practical guidance for the new year through its annual “Beginning the Year Right” series. 

The interview was a reflective conversation about the realities of building a technology business from the ground up. 

WATCH FULL INTERVIEW HERE 

Where It All Began 

Alex traced his entrepreneurial journey back to 1998 at St. Augustine’s College, where he and his Science 2 classmates, Ernest Apenteng and Leslie Gyimah, first explored the idea of building something together. 

Their first venture was a school magazine called Student Rally, which failed, but planted an early seed. 

“At that time, I had a strong drive to be successful,” Alex shared. “Back then, success felt like it came through these three paths: becoming a professional like a doctor or lawyer, travelling abroad, or starting a business.” 

Medicine did not work out. Travelling abroad followed. In 2003, Alex and Ernest moved to London, taking up menial jobs. But that chapter did not feel like the future. 

By the time they returned to Ghana, text messaging was gaining ground. In 2005, on their last day of school, they started SMSGH and built it from Alex’s father’s dining hall, using a single Pentium 3 computer. 

The idea was simple: help businesses communicate with customers through SMS alerts, and broadcasts. 

Early Wins and Hard Lessons 

The early days were tough. Big banks would not grant them meetings. So, they started small, working with travel and tour companies, then later with airlines. 

Their first big break came with North American Airlines, earning them five million cedis in old currency. From there, insurance companies and banks followed. 

By 2007, SMSGH had crossed half a million dollars in revenue. 

But Alex made one thing clear, early success did not lead to comfort. 

“We didn’t spend the money on luxury,” he said. “Our first office was my bedroom. By day it was an office, by night it was where I slept.” 

Titles did not matter in the very early stages, as the focus was on building the company and putting in a collective effort and dedication. Alex moved between operations, sales, marketing, and management, doing whatever the business needed at the time. 

When Growth Slowed  

Between 2009 and 2012, the company continued to build. But by 2013, something had changed. Growth dropped from the previously recorded 300% to about 30%, then down to 9% by 2015. 

“The market had evolved,” Alex explained. “Internet usage had increased, WhatsApp had come, and SMS alone was no longer enough. Businesses needed more, especially around payments.” 

That realisation marked a turning point. 

The Pivot to Hubtel 

In 2017, SMSGH officially rebranded to Hubtel. 

The change was not just in name. It was a complete shift in direction, from messaging to payments and digital services. 

Between 2016 and 2018, the company restructured, lost some employees, and rebuilt with a stronger focus on product, engineering, and long-term relevance. At the time of the rebrand, Hubtel had approximately 110 staff members. Today, the company has over 700 staff members. 

Alex also shared one of the toughest strategic decisions the company made, closing Hubtel’s offices in Kenya, Nigeria, and Cameroon to focus fully on Ghana. 

“Africa is big,” he said, “but we wanted to build a brand that Ghanaians truly loved before expanding elsewhere.” 

Becoming Ghana’s Leading Fintech 

By the end of 2022, Hubtel had become Ghana’s largest fintech by transaction volume. 

Hubtel processes about 3.5 million transactions daily, representing roughly 10-12% of the Ghanaian market, with room to grow. 

Beyond payments and commerce, Hubtel also supports government digitalisation, having contributed to platforms like Ghana.GOV and the ECG Power app, helping improve public service delivery. 

Trust, Governance, and Leadership 

Trust, Alex emphasised, starts internally. For him, trust start with how a company treats its people. 

Hubtel’s focus on transparency allowed businesses to see every transaction clearly, helping build confidence over time. 

Strong governance also played a major role. Alex highlighted the impact of experienced board members such as Patience Akyianu, who helped strengthen financial discipline after the company recorded a significant accounting loss during its transition years. 

“When you have a strong board, they can call you to order,” he noted. 

Innovation, Failure, and Building in Africa 

On innovation, Alex encouraged African entrepreneurs to adopt a mindset of testing and iteration. 

“In other markets, people test and fail until it works. Here, we tend to be too cautious.” 

His advice was simple: test your ideas, tweak when they fail, and choose ideas that match your capacity and resources. 

Timing, he added, also matters. 

“Momentum is key. If I had finished school today, I’m not sure the same opportunities would exist.” 

READ ALSO: Hubtel Awarded Overall Best Fintech Partner at the MobileMoney Fintech Stakeholder Dinner & Awards 

Hubtel Newest Innovation – BackOffice App  

Alex also touched on Hubtel’s latest innovation, the Hubtel BackOffice, which allows businesses to use smartphones as POS devices. With NFC-enabled phones, customers can tap cards, pay via mobile money, QR codes, and complete transactions without additional hardware. 

A Message to Young Entrepreneurs 

Alex closed with a message rooted in persistence and purpose. 

“Don’t be scared of failure. We’ve failed many times. Dedication, focus, and consistency are what make it work.” 

He described Hubtel’s guiding philosophy as being useful every day, not just for businesses and customers, but also internally, ensuring employees feel fulfilled by the value they create. 

Conclusion 

Alex Bram’s interview on Asempa FM was more than a founder story. It was a relatable conversation on resilience, adaptability, and building with intention in Ghana. 

As the main sponsor of the Beginning the Year Right series, Hubtel’s participation reinforced its commitment not just to technology but to empowering businesses, supporting entrepreneurs, and contributing meaningfully to Ghana’s digital future. 

Hubtel today announced an update to its General Terms of Service, aimed at improving clarity around service usage and platform compliance.  The update is part of Hubtel’s ongoing effort to maintain a secure and reliable payment platform for merchants and their customers. As our services continue to support a wide range of transaction volumes, it is important that expectations around acceptable use and compliance are clearly stated and well understood. 

Before this update, Hubtel’s General Terms of Service already set out a list of restrictions that guide how the platform should be used. These include prohibitions against unlawful activity, fraud, misuse of customer data, and actions that could compromise system security or harm other users. Those rules remain unchanged. What has now been added is clearer guidance on the actions Hubtel may take if there is reason to believe those restrictions have been breached. 

The update introduces a new section titled “Actions by Hubtel.” This section explains that where Hubtel, using its discretion, believes an account may be involved in activities that violate the Restrictions, it may take steps to reduce risk, protect affected parties, and ensure compliance with the Terms. Depending on the situation, these actions may be taken with or without prior notice. 

In such cases, Hubtel may block the settlement or completion of one or more payments while a potential issue is reviewed. This is a precautionary step commonly used in payment services to prevent further exposure while concerns are assessed. 

Hubtel may also suspend, restrict, or terminate access to its services if continued use of the platform presents a compliance or security risk. In more serious situations, the update clarifies that Hubtel may choose to end its business relationship with a merchant altogether, including terminating any payment service agreement, without liability to Hubtel. 

Where necessary, Hubtel may take legal action to protect the platform or address violations. The updated Terms also explain that Hubtel may share relevant information related to such violations with parties who may be affected. This could include customers who bought from or sold to the merchant, banks or card networks involved in the transactions, law enforcement or regulatory authorities, and other third parties impacted by the activity. 

Additionally, where violations result in costs to Hubtel, the company may assess fees, penalties, or expenses against the merchant. This may include reasonable legal or administrative costs incurred as a result of the violation, which the merchant would be required to settle upon notice. 

For the majority of merchants who use Hubtel responsibly and in line with the Terms, this update does not change everyday operations. Payments, settlements, and access to services will continue as normal. The purpose of the update is to clearly explain what may happen in situations where platform rules are breached, not to introduce new restrictions or obligations. 

Merchants are encouraged to review the updated General Terms of Service, particularly the Restrictions section, to ensure they understand acceptable use of the platform and to ensure that anyone with access to their account does the same. 

The full updated Terms & Conditions can be found here. Merchants who have questions or need further clarification can reach out to their Relationship Managers for assistance. 

Hubtel has been honoured as the Overall Best Fintech Partner at the Fintech Stakeholder Dinner & Awards 2025, hosted by MobileMoney LTD, the mobile financial services subsidiary of MTN Ghana.

The ceremony, held under the theme “Celebrating the Power of Partnership and Service Excellence in Fintech,” brought together regulators, financial institutions, and innovators who continue to shape Ghana’s digital financial landscape. 

This year’s event highlighted the role of collaboration in driving industry progress. Speaking ahead of the ceremony, Mr. Shaibu Haruna, CEO of MobileMoney LTD, highlighted that the company’s progress has always been driven by partnerships with businesses and customers who trust the Mobile Money ecosystem every day. He added that the awards night is a way of appreciating “the people and institutions who continue to push Ghana’s fintech frontier forward.” 

READ ALSO: Hubtel Sweeps Four Awards at 2025 Digital Innovation Awards 

Hubtel received both the Overall Best Fintech Partner award and a Citation of Honour, acknowledging the company’s commitment to enabling everyone to easily partake in today’s digital economy through its operational excellence, innovation, and safe delivery of digital payment services.

The citation commended Hubtel for its “exceptional leadership, innovation, and unwavering commitment to excellence in Ghana’s digital financial landscape.” Hubtel’s dedication to building secure payment infrastructure, combined with strong compliance with the Payment Systems & Services Act (PSSA), was also recognized as setting a benchmark across the fintech sector. 

The event underscored the importance of trust and compliance in sustaining Ghana’s fintech growth. Speaking at the event, Mr. Hayford Kumah, Head of the FinTech Oversight and Supervision Unit, Bank of Ghana, emphasized that “trust will remain the foundation of Ghana’s digital financial evolution.”

He reiterated that the central bank’s mandate is to foster “trust, safety, and soundness in the financial system,” encouraging all industry players to strengthen compliance systems and reinforce financial crime prevention as the sector continues to expand. 

Hubtel’s recognition reflects its strong partnership with MobileMoney LTD and other industry partners to improve customer experience, increase access to digital services, and support financial inclusion across the country. It also highlights the company’s contribution to the millions of mobile money transactions processed each day in Ghana. 

READ ALSO: Hubtel Celebrates 20 Years of Connecting Businesses to Communities

As Hubtel celebrates this recognition, the company extends its appreciation to MobileMoney LTD, industry partners, regulators, merchants, and customers whose trust and collaboration made this achievement possible. Hubtel remains committed to driving Africa forward by building a platform that everyone can find, pay, and easily partake in the digital economy. 

Together, we look forward to advancing the next chapter of Ghana’s fintech growth that is built on trust, operational excellence, and partnership. 

Kokomlemle, Accra – November 27, 2025 – Hubtel, Ghana’s leading Payment Services Provider, has announced the rollout of its services in Sunyani (Bono Region), Techiman (Bono East Region), and Tarkwa (Western Region).  

This expansion reflects Hubtel’s commitment to connecting businesses to communities and for consumers to conveniently find and pay for everyday essentials. 

“We believe Ghana’s digital future belongs to every town and every business owner, not just the metro centres,” said Elsie Bram, Head of Consumer Demand & Growth at Hubtel. “With this expansion, we’re telling these communities that their businesses and customers matter, and they can now partake in a broader digital economy.” 

READ ALSO: How Rabito Clinic is Enhancing Payment Experience with Hubtel All-in-One POS 

Each of these cities hosts populations of over 100,000 residents and serves as key commercial hubs outside Ghana’s major cities, making them priority zones for digital payments and quick commerce.  

The expansion will support thousands of local business owners in these communities, giving them access to digital payments, delivery logistics, and payment solutions tools to grow revenue and serve customers better. Consumers can also shop from nearby vendors and pay easily through the Hubtel app, with swift deliveries within their communities. 

These city expansions bring Hubtel’s total operational footprint to 11 cities across the country, joining Accra, Tema, Kumasi, Takoradi, Tamale, Cape Coast, Koforidua, and Ho. 

“Our goal has always been to make everyday transactions simple, secure, and accessible for everyone,” Elsie added. “As we grow, so do the opportunities for local businesses and customers across Ghana.” 

About Hubtel 

Hubtel is a Ghanaian technology company licensed by the Bank of Ghana as an Enhanced Payment Service Provider. The company enables businesses of all sizes to accept payments (mobile money, cards, and QR), manage transactions, and connect with customers through messaging and commerce. 

Individuals can also use the Hubtel App to pay bills, order goods, send money, and more. 

Hubtel currently operates 12 offices nationwide and has over 700 employees across the country. Founded in 2005, its mission is to drive Africa forward by enabling everyone to find and pay for everyday essentials, building a platform that helps every person and business take part in the digital economy. 

Accra, Ghana – November 20, 2025 – Hubtel today announced the appointment of Patience Akyianu as Chair of its Board of Directors. She succeeds Hans Nilsson, who steps down after a decade of service. The transition follows a planned succession process that preserves Hubtel’s commitment to continuity, strong governance, and steady growth.  

Hans has served as Chair of the Board since 2015. Over the past decade, he led the board through a period of deep structural strengthening. Committee systems were formalized, governance alignment advanced in line with Bank of Ghana guidelines, and oversight cadence became sharper. 

A long-term revenue target set in 2015 was achieved on schedule in 2025. Independent external reviews during his tenure prepared the company for potential public-market scrutiny. Hans was also known for his mentoring style, which developed leaders and supported fact-based boardroom debate. These qualities-built confidence in Hubtel’s systems and people. 

Patience Akyianu brings extensive leadership experience across banking and insurance. Her previous roles include Managing Director of Barclays Bank Ghana (now Absa Bank Ghana) and Chief Financial Officer for Standard Chartered’s Africa regional operations in Johannesburg. She has also served as an Independent Non-Executive Director of Ecobank Ghana. 

Since joining Hubtel’s Board in 2021, Patience has contributed to strengthening governance and oversight. Her deep expertise in finance, risk, and regulation makes her the right fit to lead the board into its next phase. 

“It has been a privilege to serve as Chair of Hubtel,” said Hans Nilsson, outgoing Chair. “The board is strong, the leadership team is ready, and the company is well-positioned for its next chapter. This is the right time for a planned handover. I wish Patience and the board every success.” 

“Serving on this board since 2021 has shown me the strength of the team and the scale of the opportunity,” said Patience Akyianu, incoming Board Chair. “The priority is clear: maintain trust, make everyday payments simpler for customers and merchants, and raise the bar on governance as Hubtel grows in Ghana and across Africa.” 

“Hubtel benefits from leaders who build both systems and people,” said Alex Bram, Chief Executive Officer. “We are grateful to Hans for a decade of steady guidance and proud to welcome Patience as Chair to steer governance, strategy, and disciplined growth.” 

The board began succession planning well in advance to ensure a smooth change in leadership. This planned handover supports continuity in strategy and governance, while giving stakeholders confidence that Hubtel’s focus on payment reliability, merchant value, and compliance will remain unchanged. 

Patience’s career spans banking and insurance, with roles that carried direct responsibility for finance, risk, and operations. Her boardroom experience includes exposure to listed-company standards and close engagement with regulators.

This background is well aligned with the needs of a payments and commerce platform that serves consumers, merchants, and partners across Ghana, while preparing for selective regional expansion. The board’s choice reflects a clear priority: sustain momentum, deepen oversight, and support growth with strong controls and transparent reporting. 

Under her leadership, the company will maintain its long-standing focus on reliable products, merchant growth, disciplined governance, open communication with regulators and partners, and continued investment in risk systems and data.

The board’s committees will continue to operate with rigor, ensuring leadership accountability and evidence-based expansion. Over the next 12 to 24 months, the emphasis will remain on strengthening reliability, driving merchant acquisition and retention, and pursuing regional opportunities where the business case is strongest. Throughout this period, Hubtel will uphold strict compliance with local regulation and provide clear updates on its progress. 

About Hubtel 

Hubtel is a leading technology company licensed by the Bank of Ghana as an Enhanced Payment Service Provider. The company makes it easy for people to find and pay for everyday essentials from local businesses of all sizes. 

Founded in 2005, Hubtel operates 23 offices across Ghana with about 700 employees. Its mission is to drive Africa forward by enabling everyone to find and pay for everyday essentials, with the vision of becoming Africa’s most useful company. 

Hubtel’s growth and innovation have been recognized by the Financial Times, which named it Ghana’s fastest-growing company for 2022. Amazon Web Services (AWS) and Forbes Magazine have also featured Hubtel for its role in Africa’s digital economy. 

Across Africa, the story of digital transformation is being rewritten by our very own people. The MOBEX Africa Tech Conference 2025 brought together industry leaders, regulators, and entrepreneurs shaping the continent’s next chapter of growth through technology. 

On Day 2 of the conference, Hubtel’s Head of Merchant Growth & Partnerships, Daniel Frimpong, joined a panel discussion on “Unlocking Africa’s Economic Potential Through Financial Innovation and Integration.” The session explored how digital payments and financial systems can power inclusive growth, strengthen trade, and connect economies across borders.

Unlocking Africa’s Economic Potential Through Collaboration 

Moderated by Ato Ulzen-Appiah, the panel featured key figures from across the financial and technology ecosystem, including Clarence Blay (Director, Bank of Ghana), Dr. Nathan Annobi (CEO, PaySwitch), and Kayode Akomolafe (Digital Transformation Director, AWS). 

They discussed the need for deeper collaboration among fintechs, regulators, and policymakers to build systems that make digital trade seamless and inclusive. Topics ranged from cross-border interoperability and regulatory alignment to simplified KYC processes that can expand financial access under the African Continental Free Trade Area (AfCFTA) framework. 

READ ALSO: Hubtel Sweeps Four Awards at 2025 Digital Innovation Awards 

Building Trust as the Foundation of Africa’s Digital Growth 

Representing Hubtel, Daniel Frimpong highlighted that Africa’s digital transformation depends not only on innovation, but on the reliability and trust that sustain it. Reflecting on Hubtel’s 20-year journey in Ghana’s fintech landscape, he shared how the company’s model has always centered on creating long-term value for both businesses and consumers. 

“Our model has always been B2B2C; helping businesses serve their customers better through dependable digital payment systems,” Daniel said. “What keeps users engaged isn’t just innovation, but reliability. When people know they can trust your system to work every time, you earn the right to scale.” 

He added that as Africa moves toward greater financial integration, building and maintaining user confidence will be essential to increasing digital adoption across borders. 

Confronting the Regulatory Hurdles 

The discussion also touched on one of Africa’s biggest challenges, fragmented financial regulations across countries. Speakers emphasized the need for harmonized policies that would allow fintechs licensed in one jurisdiction to operate across multiple African markets. 

Daniel echoed this, noting the importance of systems that work for Africans wherever they trade or transact. This reflects Hubtel’s mission to build simple and secure digital solutions that help people find and pay for everyday essentials. 

The Next Leap for Africa’s Fintech Ecosystem 

Earlier sessions at the conference set a reflective tone on Africa’s digital sovereignty and innovation capacity. Prof. Nii Narku Quaynor emphasized investing in local infrastructure and education to reduce dependency on foreign systems. Hon. Sam Nartey George, Ghana’s Minister for Communication, Digital Technology and Innovation, also called for stronger policies and homegrown innovation to secure Africa’s digital future. 

Across all sessions, one message that stood out was the shared believe that Africa’s economic rise can and will be powered by African systems, African leadership, and African collaboration. 

Hubtel’s Commitment to Digital Innovation 

As Ghana’s leading fintech platform, Hubtel’s participation in MOBEX Africa 2025 reaffirms its commitment to driving inclusive growth through simple, reliable, and user-centered digital solutions. 

Daniel Frimpong’s insights echoed how the success of Africa’s fintech revolution depends not only on the speed of innovation, but on the depth of trust it earns.  

“Africa’s digital future will thrive on systems people can depend on; solutions that work every time, for everyone.”